Reference

Read These Terms Before You Open an Account

These terms set out what you agree to when you use bdjaee — from how your account works to how bKash, Nagad, and Rocket wallet activity is handled.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-specific conditionsSubject to local law
bdjaee Read These Terms Before You Open an Account
TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from your account screen to ask about a specific term, wallet rule, or account condition. Response times vary by queue.

Email Support

Send detailed questions about bKash, Nagad, or Rocket transaction terms, account eligibility, or dispute steps to our support address found in the account portal.

Account Help Centre

The Help Centre inside your account dashboard carries term-specific articles covering wallet conditions, account rules, and how to request a formal terms clarification.

HOW WE HANDLE THIS

Account Security and Policy Commitments

Account Data Retention

We retain your account data for as long as your account remains active and for a defined period after closure, in line with our internal data policy and applicable regional requirements.

Wallet Verification Steps

Deposits and withdrawals via bKash, Nagad, and Rocket go through a verification step tied to your registered mobile number. This keeps your wallet activity linked to your account only.

Terms Change Notification

When terms are updated, we post a notice on your account dashboard with the effective date. You will not be caught off-guard by a change that was never flagged to you.

Dispute and Review Path

If you believe a term was applied incorrectly to your account, contact support first. We log every dispute, review the account history, and respond with a written outcome.

Common Questions About These Terms

Yes. Every bKash, Nagad, and Rocket transaction made through your account is covered by these terms, including verification requirements and any wallet-specific conditions we publish.

We post a notice on your account dashboard showing the update date. Continuing to use the account after that date means you accept the revised terms. You can contact support if you have questions.

No. Accounts are strictly personal. Sharing login details or transferring account access to another person is a breach of these terms and may result in account suspension.

Access depends on your local law and the region you are in. We do not confirm that use is lawful everywhere. Check your local rules before opening or continuing to use an account.

Contact our support team via live chat or email from within your account portal. We log the dispute, review the relevant account activity, and provide a written response.

The current version of these terms is always available in your account dashboard under the Help Centre section. We do not remove previous versions without notice.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.