What We Collect and Why We Hold It
We collect the information you provide when you create your account — your name, email address, phone number, and the wallet details you use for deposits and withdrawals via bKash, Nagad, or Rocket. This data is held to verify your identity, process transactions, and keep your
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account safe from unauthorised access. We do not sell your personal data to third parties, and we do not share it beyond what is strictly needed to process your payments or comply with a legal requirement. When you add a bKash number or a Nagad wallet
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to your account, that payment reference is stored in encrypted form and only referenced during transaction processing — it is not visible to other account holders. Device data such as your browser type, IP address, and session timestamps are logged automatically each time you access the
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platform; this helps us detect unusual login patterns and protect your account. Retention periods vary by data type: account credentials are held for as long as your account remains active, while transaction records linked to Rocket or Nagad payments are kept for the period required under
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applicable financial record rules. You may request a summary of the data we hold on you at any time by contacting our support team. Availability of this service depends on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.